English 轻松学
🗣️ 口语 · B1 · B2 · 第 7 课

处理棘手的问题

Dealing with a Problem
约 8 分钟 B1
📌 先看这里:这一课讲什么
  • 同事一脸慌张地说自己"犯了个大错",吞吞吐吐了老半天才说出真相:不小心刷公司信用卡订了一间超贵的酒店——真实职场里"闯祸后怎么开口坦白"的经典场景。
  • 示范了怎么循序渐进地引出一个不好开口的问题(先说"有点问题"、确认能不能私下谈、再一步步说出细节),而不是一股脑倒出来。
  • 学完能掌握安慰、引导对方说出问题的说法(Don't worry, these things happen)以及自己坦白问题时怎么拖延又不失礘貌。
  • 对话里数字(£3,782 and 56 pence)反复被追问,顺便练习英式货币金额怎么听、怎么念。

重点内容


情景对话

Vanya:Yuna!
Yuna:Oh, morning!
Vanya:I've got a bit of a problem.
Yuna:What's wrong?
Vanya:Can we talk in private?
Yuna:Of course.
Yuna:Right, so, what's the matter?
Vanya:Well, I've made a mistake. A big mistake.
Yuna:OK. I'm sure we can work it out.
Vanya:It was such a silly thing to do!
Yuna:I'm getting worried now. What's going on here?
Vanya:OK. It was late last night and I was tired. I wasn't concentrating and I accidentally used my company credit card instead of my own to buy something!
Yuna:Don't worry, these things happen. There's a procedure to deal with this. How much did you spend?
Vanya:It was quite expensive.
Yuna:How expensive?
Vanya:It was very expensive.
Yuna:Vanya, how expensive?
Vanya:£3,782 … and 56 pence.
Yuna:What? You spent £3,782?!
Vanya:… and 56 pence.
Yuna:What was it? Vanya?
Vanya:Just a weekend break! I just like a really nice hotel!
Yuna:OK, I see. Thanks for letting me know.
Vanya:Ah! I feel so much better now I've told you. Please don't tell Noelia.
Yuna:Oh, I'm definitely going to tell her!
Noelia:Hi!
Vanya:Hi!

Vanya:Yuna!
Yuna:哦,早安!
Vanya:我遇到一点小问题。
Yuna:怎么了?
Vanya:我们可以私下谈吗?
Yuna:当然可以。
Yuna:好,说吧,什么事?
Vanya:呃,我犯了一个错。一个大错。
Yuna:好。我相信我们能解决的。
Vanya:真的是太傻了!
Yuna:我现在开始担心了。到底发生什么事?
Vanya:好吧。昨晚很晚了,我很累。没注意,结果不小心用公司的信用卡而不是自己的卡买了东西!
Yuna:别担心,这种事难免会发生。有处理流程的。你花了多少?
Vanya:还挺贵的。
Yuna:多贵?
Vanya:非常贵。
Yuna:Vanya,到底多贵?
Vanya:3,782 英镑……还有 56 便士。
Yuna:什么?你花了 3,782 英镑?!
Vanya:……还有 56 便士。
Yuna:你买了什么?Vanya?
Vanya:就是一个周末假期而已!我就喜欢住好一点的酒店嘛!
Yuna:好吧,我明白了。谢谢你告诉我。
Vanya:啊!跟你说完之后感觉好多了。请别告诉 Noelia。
Yuna:哦,我一定会告诉她的!
Noelia:嗨!
Vanya:嗨!


常用句型

句型用法例子
I've got a bit of a problem.委婉开场,先透露"有点问题",不立刻说细节Vanya:I've got a bit of a problem.
Could we talk in private?请求私下谈,暗示这件事比较敏感Vanya:Can we talk in private?
What's the matter?询问到底发生什么事Yuna:Right, so, what's the matter?
I've made a mistake.坦白自己犯错,比 "I did something wrong" 更常用Vanya:I've made a mistake. A big mistake.
I'm sure we can work it out.安慰对方,表示问题能解决Yuna:OK. I'm sure we can work it out.
Don't worry, these things happen.安慰对方,表示这不是多严重的事Yuna:Don't worry, these things happen.
Thanks for letting me know.感谢对方坦白告知,即使消息不好Yuna:OK, I see. Thanks for letting me know.
I feel so much better now I've told you.坦白后松一口气的说法Vanya:I feel so much better now I've told you.

发音 / 语调提示

  • "I've got a bit of a problem" 里 a bit of a 是弱读连读的一串词,不能一个字一个字清楚念出来,自然口语会读得又快又轻,像一个整体。
  • 英镑金额 £3,782 and 56 pence 要练习英式读法:three thousand, seven hundred and eighty-two pounds and fifty-six pence,重音落在千位和百位数字上,不要照数字一个个念。
  • "Don't worry, these things happen" 要用温和、下降的语调,语速放慢,才能表达真正的安慰;语速太快会显得随口应付,没有安慰到人。

Sources

Blog / Website:

  1. Dealing with a problem – LearnEnglish (British Council)